Privacy Policy
Last updated November 8, 2023
This Privacy Policy outlines how your personal information is collected, used, and shared when you interact with our mental health therapist site ("the Site"). Your privacy is of utmost importance to us, and we are committed to protecting your personal information. Please read this policy carefully to understand how we handle your data.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect specific information about your device and your interactions with the Site. This information includes:
Device Information
Details about your device, including your web browser, IP address, and time zone.
Information on cookies installed on your device.
Data regarding your interaction with the Site, such as the web pages or products you view, referral sources, and browsing behavior. This information helps us understand how you use our site and improve it.
We use the following technologies to collect Device Information:
Cookies: These are data files placed on your device, often with a unique anonymous identifier. You can learn more about cookies and how to disable them here.
Log Files: These record actions on the Site, capturing information like your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: These are electronic files used to track how you browse the Site.
Contact Form and Order Information
If you contact us through email or the contact form on the Site, we collect information you provide, including your name, address, email address, phone number, and any other information you voluntarily share. When making a purchase via secure methods, we also collect your credit card information. This information is referred to as "Order Information."
In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information to:
Fulfill orders placed through the Site, including processing payments, arranging shipping, and providing invoices and order confirmations.
Communicate with you.
Screen orders for potential risk or fraud.
Provide you with information or advertising related to our products or services, in line with your preferences.
We use Device Information to:
Screen for potential risk and fraud, particularly through IP address analysis.
Improve and optimize our Site by generating analytics about how users browse and interact with it.
Assess the success of our marketing and advertising efforts.
SHARING YOUR PERSONAL INFORMATION
To provide better services, we share your Personal Information with third parties for the purposes described above. For instance, we use Google Analytics, Google Webmaster Tools, and potentially Facebook Pixels to understand how our users interact with the Site. You can read more about how Google uses your Personal Information here.
You can also opt-out of Google Analytics here and Google Webmaster Tools here.
In certain situations, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests (like subpoenas or search warrants), or protect our rights.
SECURITY
We take every precaution to protect your information. When you submit sensitive data through the website, it is protected both online and offline.
Sensitive information like credit card data is encrypted and transmitted securely. You can verify this by looking for a lock icon in the address bar and "https" at the beginning of the web page address.
Offline, only employees who require the information to perform specific tasks (e.g., billing or customer service) have access to personally identifiable data. Computers/servers storing this information are kept in a secure environment.
BEHAVIORAL ADVERTISING
As previously mentioned, we use your Personal Information to provide targeted advertisements and marketing communications that may interest you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page here.
You can opt out of targeted advertising on specific platforms:
BING
YAHOO
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/ or http://aboutads.info/choices.
DO NOT TRACK (CalOPPA)
Please note that we do not change our data collection and use practices based on Do Not Track signals from your browser. Learn more about this browser setting here.
YOUR RIGHTS
If you are a European resident, you have the right to:
Access the personal information we hold about you.
Request corrections, updates, or deletion of your personal information.
If you wish to exercise these rights, please contact us through the contact information provided below. We process your information to fulfill contracts we may have with you or pursue legitimate business interests. Note that your information may be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we maintain your Order Information for our records until you request its deletion. Please contact us via phone or email to initiate this process.
Information submitted voluntarily through the contact form or other communication methods (phone, email, etc.) is stored indefinitely on our personal computer email database, with appropriate security measures in place. However, we cannot control the retention practices of third parties regarding data collected through cookies or log files. You can periodically delete cookies and browser history to manage this.
Additionally, we have set a default retention period of 26 months for data collected through Google Analytics for analytical purposes.
MINORS
The Site is intended for individuals of all ages, but you must be 18 or older to make a purchase.
LINKS
Our website may contain links to other sites, each with its own privacy policies. We are not responsible for the content or privacy practices of these external sites. We encourage our users to read the privacy policy statements of any site collecting personally identifiable information when they leave our site.
SURVEYS
Occasionally, we may request information via surveys. Participation in these surveys is entirely voluntary, and you can choose whether to participate and disclose this information. Information requested may include contact and demographic information, used to monitor and improve the site's usability and user satisfaction.
CHANGES
We may update this privacy policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Please check this policy periodically for updates.
CONTACT US
If you have questions, need more information about our privacy practices, or wish to file a complaint, please contact us via email or phone. Contact details are provided on the contact page of our website.
Thank you for entrusting us with your privacy.